After-Sale Service – We Stay When Other Agents Are Long Gone
Most estate agents disappear as soon as the purchase contract is signed. For us, that is when a phase begins that is just as important for buyers and sellers: the handover, and the time afterwards. Many of our clients come to us through recommendations. That is partly because we remain available after the notary appointment.
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Key points at a glance
- Our work does not end with the notary appointment: we support buyers and sellers until after the handover.
- Between notarisation and handover, we keep track of the priority notice, the due date and appointments.
- We document the handover with a report, meter readings and photos.
- After you move in, we help with contacts to tradespeople, energy consultants and property managers.
- The after-sale service is included when you buy or sell through FrankenImmo.
Between the Notary Appointment and the Handover
After notarisation, it usually takes a few weeks until the purchase price is paid and the property handed over. During this time, we coordinate:
- the notary's notice of maturity and the payment of the purchase price,
- the redemption of the seller's existing land charges (Grundschulden),
- the handover appointment between buyer and seller,
- the handover of documents: building plans, maintenance records, warranties, operating instructions.
The Handover with a Report
We attend on the handover day and prepare a handover report (Übergabeprotokoll): meter readings (electricity, water, gas, heat meters), number of keys, condition of the rooms, furnishings sold with the property, any defects. The report is signed by both sides and prevents later disputes.
After You Move In
- Registrations: We tell you whom you need to inform: utilities, the municipality (property tax), building insurance, property management.
- Tradespeople and service providers: Electricians, heating engineers, painters, landscapers, from our network of firms we have worked with for years.
- For landlords: Transfer of existing tenancies, deposits, informing tenants, apportioning service charges.
- For owner-occupied apartments: Registration with the property management, direct debit for the service charge (Hausgeld), invitation to the next owners' meeting.
Even Years Later
Many clients get in touch again years later, when follow-up financing is due, an apartment needs to be let or their life circumstances change. We are pleased when they do, and we are there for them again.
Checklist: What We Take Care of After the Notary Appointment
| Task | For sellers | For buyers |
|---|---|---|
| Tracking maturity and payment | Confirmation of receipt of payment | Reminders of deadlines |
| Organising the handover appointment | Coordination with moving out | Coordination with moving in |
| Handover report | Meter readings, keys, condition | Check, photos, signature |
| Handing over documents | Collecting plans, invoices, instructions | Receiving a complete folder |
| Registrations | Tips on utilities and insurance | Electricity, gas, water, internet |
| Management for apartments | Reporting the change of owner | Service charge and contact person |
Contacts from Our Network
Anyone who has just moved in often needs reliable contacts quickly. We put you in touch with people from our regional network:
- tradespeople for renovation, plumbing, electrics and roofing
- accredited energy consultants for a renovation roadmap and funding applications
- property and rental management companies for investors
- tax advisers with property experience
- removal companies and house clearance firms
What new owners should take care of in their first two years is listed in the Checklist for buyers.
Frequently asked questions
Does the after-sale service also apply to buyers?
Yes. Even if the seller instructed us, we support buyers with the handover, documents and contacts: a smooth completion is in the interest of both sides.
Does the after-sale service cost extra?
No. Support with the handover and after the purchase is part of our service.
What happens if a defect appears after the handover?
For second-hand properties, liability for material defects is usually excluded in the purchase contract, except for fraudulently concealed defects. We help to clarify the situation objectively and, if necessary, put you in touch with surveyors or lawyers.
Who reports the change of ownership to the tax office?
The notary reports the purchase to the tax office (Finanzamt) for land transfer tax (Grunderwerbsteuer) purposes. After the change of ownership, the property tax (Grundsteuer) is assigned to the new owner from the following calendar year. Buyer and seller agree the split for the current year in the purchase contract.
What is your property worth today?
A market-based valuation using real comparable sales from Upper Franconia – free, without obligation, usually within 48 hours.
- One personal contact for all of Upper Franconia
- Reply usually within 24 hours